Lingerie is personal, and you should be free to shop with confidence. If you are not completely happy with your order, you can return or exchange it within 15 days of delivery.
What can be returned
- Full-priced items that are new, unworn and unwashed, in resalable condition, with all original tags attached and in the original, undamaged packaging (including any accessories or extras that came with the order).
- Returns are accepted from addresses in the United States.
- Items bought from any retailer other than renerofe.com must be returned to that retailer.
Final sale items
- Items from our Sexy and Panties collections are final sale for hygiene reasons and cannot be returned, refunded or exchanged.
- Items bought on sale, at a discount or through a promotion are final sale and cannot be returned or exchanged.
- We may refuse a return that does not meet hygiene and health standards.
Refunds
- A $9.95 processing fee is deducted from every refund.
- Return postage is paid by the customer: we email you a return label, and its postage is deducted from your refund.
- Original shipping charges are not refunded.
- Refunds are processed within 14 days of our receiving your return and are sent to your original form of payment once your items are checked back into our inventory.
Exchanges
Exchanges are free, subject to size and style availability. Email cs@renerofe.com and we will send you a return label at no cost. Items from our Sexy and Panties collections cannot be exchanged.
How to start a return
Visit our Return Center to open your order history. Sign in with the email used at checkout and the code sent to your inbox. Open the order, choose Request return, select the items and quantities, and submit a reason and any helpful details.
Our team will review your request under this policy. Submitting a request does not approve a return or issue a refund. Please wait for our return instructions before sending an item back. If you cannot find your order or the return option, contact us with your order number and checkout email.
For more answers, see our FAQ or email cs@renerofe.com.
