We are pleased to be operating as normal. All orders are shipped out within 2 Business Days of purchase from our warehouses in the United States. Processing time may be extended during holidays, launches/re-stocks, and promotional periods.
We're only shipping to the United States at the moment. Please check back for updates.
After an order has been accepted it cannot be changed or altered. For additional items simply place a new order. For unwanted items we recommend setting up a return once your package is received. Please refer to our Shipping & Returns page for more details.
Please reach out to firstname.lastname@example.org and a member of our team will be able to help you get those details.
We take great pride in the quality of our products which is why we offer a 15 day satisfaction guarantee. If you are not satisfied with your renerofe.com purchase, you may return or exchange full-priced unworn, unwashed or defective merchandise with all original tags attached within 15 days of receiving your package. Refunds will be credited back to the original purchasing card. Please note: items purchased at any retailer other than ReneRofe.com must be returned to the retailer, not ReneRofe.com.
Please note refunds come with a $9.95 processing fee as well as a postage fee for the return label. Renerofe.com will provide a return authorization form that must be filled out. Once the items are checked back into inventory, a refund will be sent to the original form of payment.
* We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards.
* All items from the Sexy, & Panties Collections, as well as sale items, are final sale.
* Shipping charges are non-refundable.